Homepage

Apple Systems Engineer

Home » How to Join Us

Apple Systems Engineer

Location: Philadelphia

Job Description:
The IT Systems Engineer provides user and infrastructure support for an Ad Agency with over 300 employees. This person is primarily a troubleshooter; they provide assistance to people with computer software, hardware or system problems. They answer questions and resolve problems via telephone, e-mail or in person. In addition they install and modify hardware, operating systems and software programs.

Responsibilities:

  • Use Connect Wise ticketing System
  • Troubleshoot and repair user issues with hardware and software.
  • Log all reported issues and user interaction
  • Perform general maintenance and system administration tasks.
  • Complete project work assigned by management staff.
  • Participate in rotating on-call responsibilities.
  • Identify and escalate situations requiring urgent attention.
  • Stay current with all existing applications and hardware.
  • Travel to branch locations in the Metro-Philly area


Core Competencies:

  • Accuracy – Checks work to avoid making errors or mistakes. Evaluates measures to ensure accuracy (i.e. double-checking); demonstrates a genuine concern for accuracy.
  • Self Development – Makes efforts to improve skills and knowledge by taking initiative.
  • Technical Expertise – Shows an interest in learning new materials and staying abreast of the latest technical information; quickly learns new information. Well versed in subject matter practice and theory.
  • User Focus – Dedicated to meeting user expectations; able to develop and maintain relationships with users; resolve user conflicts. This is accomplished by putting people at ease; building rapport; and conflict resolution.
  • Following procedures – Follows established policies and procedures. Demonstrated through an ability to follow policies and procedures.
  • Stress Management - Has ability to effectively deal with work pressure; maintaining a composed and calm attitude.


Technical Qualifications:

  • Bachelor’s degree in a related field or relevant experience.
  • A minimum of 3 years of IT support or related experience
  • Extensive hands-on experience with OS X, OS XServer and Windows Server platforms
  • Experience with Windows XP/Vista/7 is required
  • Experience with Windows/Mac cross platform interoperability is required
  • Experience with Exchange server 2003/2007 is a plus
  • Experience with implementing LAN technology is required
  • Entourage
  • Adobe Applications experience is required
  • ARD, TeamViewer, ShowMyPC experience is required
  • Microsoft Active Directory experience is required
  • Microsoft Terminal Services is a plus
  • Cisco routers/switches experience is a plus
  • Knowledge of SAN storage technology is a plus
  • JAMF/Casper experience is a plus
  • Printer, Workstation, Server Hardware, RAID
  • iPhone, Blackberry, and Other PDA Hardware and Software
  • Anti-Virus and Anti-Spyware Software
  • TCP/IP
  • DNS
  • Data Backup
  • Wireless LAN Technology


We offer a positive friendly evnironment, competitive salary and benfits.
 

Requirements and instructions for applying:

  • Must Submit Resume
  • Must Submit Skills Assessment
  • Must Submit Compensation Requirements


Please apply if you are qualified and interested in being considered for this opportunity. Send all the above to digitaljobs@stargroup1.com

Equal Opportunity Employer