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IT Helpdesk Engineer I

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IT Helpdesk Engineer I

Location: Voorhees, NJ

About the Job:

Star Group is seeking candidates with 0-5 years' experience to join our technology support team. An IT Helpdesk Engineer should possess enthusiasm, dedication, and self-motivation. Candidates should have a strong sense of ownership, openness to new ideas, and desire to continue to learn.

The IT Helpdesk Engineer serves as a core support for company software, applications and hardware. This person’s primary duty is to troubleshoot and assist users with MAC OS X systems including MacPro, MacBook Pro, and MacBook Air laptops; as well as iPhones and iPads. He or she answers questions and helps resolve problems via telephone, e-mail or in person. In addition, they roll out new computers, OS X upgrades and software.

Required Skills:

  • Problem-Solving
  • Technical, Oral and Written Communication
  • Certifications
  • Highly self-motivated
  • Project Management
  • Desktop and server operating systems, including Mac OS X Snow/Leopard, Windows 2000/XP, Customer Service


Responsibilities:

  • Troubleshoot and repair user issues with Apple hardware and software.
  • Troubleshoot and repair user issues with PC hardware and software.
  • Log all reported issues and user interaction into ticketing system
  • Ensure user satisfaction and provide quality IT support by fully adhering to the IT department's incident management process
  • Perform general maintenance and system administration tasks.
  • Participate in rotating on-call responsibilities.
  • Identify and escalate situations requiring urgent attention.
  • Stay current with all existing applications and hardware.


Core Competencies:

  • Accuracy - Checks work to avoid making errors or mistakes. Evaluates measures to ensure accuracy (i.e. double-checking); demonstrates a genuine concern for accuracy.
  • Self Development - Makes efforts to improve skills and knowledge by taking initiative.
  • Technical Expertise - Shows an interest in learning new materials and staying abreast of latest technical information; quickly learns new information.  Well versed in subject matter practice and theory
  • User Focus - Dedicated to meeting user expectations; able to develop and maintain relationships with users; resolve user conflicts.  This is accomplished by putting people at ease; building rapport; and conflict resolution.
  • Following Procedures - Follows established policies and procedures.  Demonstrated through an ability to follow policies and procedures
  • Stress Management - Has ability to effectively deal with work pressure; maintaining a composed and calm attitude.


General Qualifications:

  • Bachelor’s degree or relevant experience.
  • Strong written and verbal communication skills.
  • Ability to quickly learn new technologies.


Technical Competencies: (Basic to Intermediate):

  • Mac OS 10.4, 10.5, 10.6
  • Microsoft Office 2011 for Mac
  • Entourage
  • Adobe Acrobat
  • ARD, TeamViewer, ShowMyPC
  • Microsoft Windows XP, Vista, 7
  • Microsoft Active Directory
  • Microsoft Office
  • Printer, Workstation, Server Hardware
  • iPhone, Blackberry, and Other PDA Hardware and Software
  • Anti-Virus and Anti-Spyware Software
  • TCP/IP
  • DNS
  • Data Backup
  • Wireless LAN Technology
  • Rolling out new Machines
  • Setting up user accounts


We offer a positive friendly environment, competitive salary and benefits.

Please apply if you are qualified and interested in being considered for this opportunity. Send your resume to itjobs@stargroup1.com.

Equal Opportunity Employer